Privacy Policy

Last updated on 1 June 2026

This Privacy Policy explains how Foundry Living Co. trading as Golden Crest Retail Group Pty Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. COMPANY INFORMATION

  • Legal Entity: Foundry Living Co. trading as Golden Crest Retail Group Pty Ltd

  • ACN: 697 268 750

  • Registered Address: [Insert Registered Business Address]

  • Customer Support: help@foundrylivingco.com

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

  • Order history

  • Customer support messages

Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on site

  • Cookies and tracking technologies

  • Referral source (how you found our website)

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate order updates and confirmations

  • Improve website performance and user experience

  • Prevent fraud and enhance security

  • Comply with legal obligations

  • Send marketing communications (if you have opted in)

4. LEGAL BASES FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contractual necessity: to fulfil your orders

  • Legal obligation: to comply with applicable laws

  • Legitimate interests: to improve services, prevent fraud, and operate our business

  • Consent: for marketing communications (where required)

5. SHARING YOUR INFORMATION

We may share your personal information with trusted third parties, including:

  • Payment processors

  • Shipping and logistics providers

  • IT and hosting providers

  • Marketing and analytics platforms

We do not sell your personal information.

We only share data to the extent necessary to operate our business and provide services to you.

6. INTERNATIONAL DATA TRANSFERS

As a global business, your data may be transferred and processed outside your country of residence, including Australia and other jurisdictions.

Where required, we implement safeguards such as contractual protections to ensure your data is handled securely and in compliance with applicable laws (including GDPR).

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyse website traffic and performance

  • Personalise user experience

  • Support advertising and retargeting (where applicable)

You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

8. DATA RETENTION

We retain personal information only as long as necessary for:

  • Order fulfilment and customer service

  • Legal, tax, and accounting requirements

  • Dispute resolution and fraud prevention

When no longer required, data is securely deleted or anonymised.

9. YOUR RIGHTS (GDPR & GLOBAL PRIVACY RIGHTS)

Depending on your location, you may have the right to:

For EU/UK residents (GDPR):

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

For California residents (CCPA):

  • Know what personal data is collected and how it is used

  • Request deletion of personal data

  • Opt out of data sharing (where applicable)

  • Non-discrimination for exercising privacy rights

To exercise your rights, contact us at: help@foundrylivingco.com

10. MARKETING COMMUNICATIONS

We may send you marketing emails if you have opted in.

You can opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

Even if you opt out of marketing, we may still send transactional emails (e.g., order updates).

11. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal data, including:

  • Secure payment gateways

  • Encrypted data transmission (SSL)

  • Restricted access controls

  • Monitoring for suspicious activity

However, no system is 100% secure, and we cannot guarantee absolute security.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies separately.

13. DO NOT SELL OR SHARE MY INFORMATION (CCPA)

We do not sell personal information.

If this changes in the future, we will provide clear opt-out mechanisms in compliance with applicable laws.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the website indicates acceptance of the updated policy.

15. CONTACT US

If you have any questions about this Privacy Policy or your personal data, contact us:

Email: help@foundrylivingco.com
Company: Foundry Living Co. trading as Golden Crest Retail Group Pty Ltd