Refunds & Returns

Last updated on 1 June 2026

Thank you for shopping with Foundry Living Co. trading as Golden Crest Retail Group Pty Ltd ABN (“we”, “us”, “our”). We are committed to providing a considered and reliable experience when purchasing our products online.

By placing an order with us, you agree to these Sales & Refund Terms and Conditions, as well as our Privacy Policy and Terms of Service.

Returns Policy

At Foundry Living Co., we take pride in offering thoughtfully designed furniture and strive to ensure every purchase meets your expectations. If you are not completely satisfied with your order, you may be eligible to return it in accordance with the terms outlined below.

Return Requirements

Requests for returns must be submitted within 30 days of the delivery date. To arrange a return, please contact our Customer Care team at help@foundrylivingco.com.

To qualify for a return, the following conditions must be met:

  • The customer is responsible for all return freight and shipping expenses.

  • Products must be returned in their original, unused condition.

  • Returned items must be free from damage, marks, stains, scratches, modifications, drilled holes, or any other evidence of use.

  • Wherever possible, products should be repackaged using their original packaging materials.

  • We strongly encourage customers to take photographs of both the item and its packaging before dispatching the return, as these may assist if any issues arise during transit.

Return Address

Unless otherwise advised by our Customer Care team, all approved returns should be sent to our primary manufacturing facility at the address below. Please do not return any items without first contacting us, as return authorisation and instructions are required to ensure your return is processed correctly.

Return Address:
Block 8, Row 1, Beiwei Industrial Zone
Lecong Town, Foshan
Guangdong, China

Items Excluded from Returns

The following products cannot be returned, exchanged, or refunded:

  • Furniture and products that have been custom-built, made-to-order, or otherwise personalised to your specifications.

  • Products reported as damaged or defective outside the applicable notification period.

1. Reporting Damage or Defects

Customers are encouraged to carefully inspect all items upon delivery. Any damage, defects, or concerns must be reported to Foundry Living Co. within 30 days of receiving the order.

Reports submitted after this timeframe may not qualify for return, replacement, or warranty consideration and may be subject to further review. Where assistance is provided after the reporting period has elapsed, additional charges for inspections, repairs, replacement components, freight, or service-related costs may apply.

2. Refund Processing

All returned products are subject to inspection upon arrival. Once the assessment has been completed, we will advise you whether your refund request has been approved.

If your return is approved:

  • Refunds will generally be issued within 7 business days following inspection.

  • Wherever possible, refunds will be credited to the same payment method used for the original purchase.

  • The time required for funds to appear in your account will depend on your financial institution and payment provider and may take between 3–10 business days.

  • Delivery charges, customs duties, import fees, and taxes are not refundable unless otherwise required under applicable consumer laws.

3. Product Replacements

Foundry Living Co. does not facilitate product-for-product exchanges.

Should you wish to purchase a different item, the original product must first be returned in accordance with this policy. A separate order can then be placed for the preferred item.

4. Amendments and Order Cancellations

Requests to modify or cancel an order must be submitted within 6 hours of purchase. Once an order has entered fulfilment, production, or shipping stages, we may be unable to accommodate changes.

5. Promotional Discounts

Where a promotional offer, discount code, or voucher has been applied:

  • Any refund will be calculated based on the discounted amount paid for the item.

  • Promotional savings will be apportioned across eligible items within the order.

  • Discount codes and vouchers cannot be reinstated, reused, or reissued following a return, cancellation, or partial refund.

6. Pricing, Taxes and Payment Terms

Product pricing is displayed in the relevant currency and may be shown either inclusive or exclusive of taxes depending on the customer's location.

We reserve the right to revise pricing, update product costs, or correct pricing inaccuracies at any time, including after an order has been submitted.

By placing an order, you confirm that all payment information provided is accurate, valid, and authorised for use. Orders are not considered confirmed until payment has been successfully processed in full.

7. Order Review and Acceptance

Receipt of an order confirmation email confirms that we have received your order request; it does not signify acceptance of that order.

Foundry Living Co. reserves the right to:

  • Decline or accept any order at its sole discretion.

  • Restrict the quantity of products purchased.

  • Request further information or verification before proceeding with fulfilment.

If an order is cancelled by us after payment has been received, a full refund of the purchase amount will be provided.

8. Shipping and Delivery

Estimated delivery dates are provided as a guide only and are not guaranteed. Delivery times may vary due to factors including destination, carrier schedules, customs procedures, and other circumstances beyond our control.

Foundry Living Co. is not responsible for delays caused by third-party carriers or events outside our reasonable control.

Tracking information will be supplied once your order has been dispatched.

For international shipments, customers are responsible for any customs duties, import charges, taxes, or other government-imposed fees applicable in their destination country.

9. Product Details and Accuracy

We make every effort to present accurate product information, specifications, dimensions, and imagery.

Please note that:

  • Variations may occur due to the use of natural materials, handcrafted construction methods, or manufacturing processes.

  • Product colours may differ slightly from what is displayed on individual screens and devices.

  • Minor differences in appearance, texture, grain, colour, or finish are considered normal characteristics and do not constitute defects.

We reserve the right to amend product descriptions, specifications, imagery, or other website content and to correct any errors or omissions without prior notice.

10. Contact

For all return, refund, or order enquiries:

Company: Foundry Living Co.

Operated by: Golden Crest Retail Group Pty Ltd

ABN: 54 697 268 750

Head Office: 153A Ravenscar Street, Perth, WA 6018 Australia

Phone: +61 434 262 999

Email: help@foundrylivingco.com

Business Hours
Mon-Fri 9am-5pm (EST)
Sat 10am-5pm (EST)
Sun 11am-5pm (EST)