Delivery
Eco Delivery
As part of our commitment to sustainability, our shipping partners support greenhouse gas (GHG) emission reductions in ocean freight through their Eco Delivery initiative. Through this program, we’ve pledged to use green fuels* for 80% of our current shipping volume—actively reducing ocean freight GHG emissions by 5,000 metric tons.
What this means for you
When you order from Foundry Living Co., you support the transition to green fuels and help lower GHG emissions—at no extra cost.
How it works
For our shipments, our shipping partners replace fossil fuels with green alternatives like green methanol or second-generation biodiesel made from waste materials. The carbon savings are calculated based on the energy used to move containers, as reported by our shipping partners and verified by a third party (Smart Freight Centre).
Delivery Information
At Foundry Living Co., we’re dedicated to delivering your furniture quickly and smoothly. We take pride in how our products are made and understand how important it is for them to arrive in perfect condition. That’s why we partner with reliable third-party carriers who handle fully packaged items with care. We work with several delivery partners across Australia to ensure safe, prompt delivery. As a result, your order may arrive in multiple shipments from different carriers.
Delivery speed depends on factors like product type, availability, and your proximity to metropolitan areas. Our goal is to get your order to you as efficiently as possible.
Shipments are delivered Monday through Friday, between 9 AM and 5 PM.
We realize this schedule isn’t ideal for everyone and apologize for any inconvenience. We’re actively exploring more flexible delivery options to better meet our customers’ needs.
Shipping Fees & Locations
Shipping fees
We offer free worldwide shipping, including shipping protection, on all orders.
Locations
We deliver to all cities and countries worldwide.
If you’re unable to check out due to your location, please contact our customer service team.
Delivery service
We offer door-to-door delivery. Please note: bulkier items may require assistance to reach the ground-floor entrance of your property. This service does not include unpacking, assembly, or rubbish removal.
Receiving Items
Inspect items and your property upon delivery. Report any damage to the item or your property directly to the delivery partner and contact us with photos.
We’ll respond within 2 business days.
We reserve the right to determine whether a product or component failed due to a defect or normal wear and tear.
Replacement or repair is offered at our discretion and in line with your consumer rights and guarantees. If an exchange isn’t possible, we may offer a substitute or full refund, depending on inventory availability. All repairs or replacements depend on available inventory. Foundry Living Co. is not liable for any consequences (direct or indirect) of delivery delays, and such delays do not entitle the customer to treat this agreement as repudiated by Foundry Living Co. or to any compensation.
Delaying / Holding Shipments
Contact us to hold your shipment if your home isn’t ready. Holds are free for up to two (2) months. Hold requests must be made within 24 hours of placing your order. If we don’t receive a request within that time, the order will be processed, and changes afterward may incur fees. Storage fees apply after 2 months at 5% of the item value per month.
Delayed shipment/delivery
We reserve the right to reschedule delivery due to unforeseen circumstances. Specific delivery times cannot be guaranteed. We are not liable for any consequences or losses resulting from delivery delays.
Authority to Leave (ATL)
You can issue an Authority to Leave by notifying us before your order ships. This allows the delivery person to leave items at your address if you’re not present. By choosing this option, you confirm you have a safe area for the goods to be left. Foundry Living Co. cannot be held responsible for any loss of goods if you select Authority to Leave.
Additional Charges for Redelivery
Last-minute changes
Changes to scheduled delivery dates must be requested at least 3 business days before your confirmed delivery. Requests made after that may incur a redelivery fee.
Access
Please check that your items will fit through doors, staircases, and elevators as soon as possible. Product dimensions (including carton sizes) are provided on our website. If an unsuccessful delivery attempt is made, delivery costs have already been incurred. Therefore:
Failed delivery due to accessibility issues may incur a charge, and any subsequent redelivery will also be charged.
Missed/failed delivery – not at home
Our delivery partners contact you to schedule your delivery slot. If you’re not present during your confirmed slot, the driver will wait 15 minutes before leaving. Undeliverable orders will be returned to our distribution center and restocked. We’ll contact you to arrange the next available delivery. Since your order has already shipped and is with the driver, delivery costs have been incurred. Therefore:
If customers provide incorrect delivery details, a flat fee may apply for any subsequent redelivery.
Incorrect delivery address
Undeliverable orders will be returned to our distribution center and restocked. We’ll contact you to reschedule delivery to the correct address. Since delivery costs have already been incurred:
A flat fee may apply for redelivery if incorrect details were provided.
Signing the Proof of Delivery (POD)
The POD is more than just a receipt—it’s an acknowledgment that goods arrived intact. Before signing, please follow this checklist:
Check all cartons for visible damage.
Confirm you’ve received the correct items as listed on the POD and delivery order.
If a carton is seriously damaged, notify the delivery driver. Take photos of any damage to items or cartons.
Note any property damage caused by delivery on the POD and provide photos.
Once you’ve inspected the shipment and documented any issues, obtain the driver’s signature or initials next to your notes about damaged items or property on the POD. Please keep the cartons until the issue is resolved.
Delivery Restrictions
We reserve the right to refuse delivery to certain locations for items we consider at high risk of loss or damage, or to areas inaccessible with our home delivery service. In these cases, you may use your own courier for delivery, but you will be responsible for any insurance coverage for loss or damage during transit.
Please note: We cannot deliver to PO boxes or Parcel Lockers. Our goods are typically delivered by courier or specialist furniture carriers directly to your door and require a signature upon delivery