Shipping

Production Time

At Foundry Living Co, every order undergoes careful production and thorough quality assurance checks to ensure it meets our high standards of craftsmanship and comfort. Our standard production time is generally 8 business days. During busier periods or for additional quality inspections, production may extend up to 11 business days. This extra time allows us to carefully inspect and prepare your order, ensuring it arrives in perfect condition.

Delivery Information

At Foundry Living Co., we strive to make the delivery process as seamless and efficient as possible. We understand the importance of receiving your furniture in excellent condition, which is why we partner with trusted third-party logistics providers that specialize in transporting fully packaged furniture with care. To ensure reliable service across we work with multiple shipping partners. As a result, items within the same order may arrive separately and be delivered by different carriers.

Delivery timeframes may vary depending on product, manufacturing requirements, destination, and proximity to major metropolitan areas. Our team is committed to dispatching and delivering your order as quickly as possible.

Shipping Costs, Delivery Areas & Timeframes

Shipping Costs

We provide complimentary worldwide shipping on all orders, including shipping protection at no extra cost.

Delivery Areas

Foundry Living Co. ships to cities and countries worldwide.

If you experience any issues completing your order due to your location, please contact our customer support team for assistance.

Delivery Timeframes

Most orders are delivered within approximately 30–35 business days after production has been completed. We work closely with our logistics partners to ensure every item is transported safely and arrives in excellent condition. If unexpected delays occur, our team will keep you updated throughout the process and provide timely information regarding your shipment status.

Customer satisfaction remains a priority, and we are dedicated to ensuring your order reaches you securely and in perfect condition.

Delivery Service

Our standard service includes delivery directly to your address. For larger or heavier items, some assistance may be required to move the product to the ground-floor entry point of the property.

Please note that our delivery service does not include assembly, unpacking, installation, or removal of packaging materials.

Tracking Your Order

Once your order has been dispatched, we'll email you your tracking number along with confirmation of shipment as soon as this information becomes available.

Please note that tracking updates may be limited while your order is in transit. This is normal for international shipments, as tracking often won't refresh until your order reaches customs clearance or is scanned by the local carrier in the destination country.

If you have any questions about your shipment or require assistance tracking your order, our team is here to help. Please don't hesitate to contact us, and we'll be happy to provide an update.

Receiving Your Order

Upon delivery, we recommend inspecting both the product and surrounding property for any signs of damage. If damage is identified, please notify the delivery provider immediately and contact our customer service team with photographs of the issue.

We aim to respond to all claims within two business days.

Foundry Living Co. reserves the right to assess whether any issue is the result of a manufacturing defect or normal wear and tear. Where appropriate, we may arrange a repair, replacement, substitute product, or refund, subject to stock availability and applicable consumer protection laws.

All repairs and replacements are dependent on available inventory.

Foundry Living Co. is not responsible for any direct or indirect losses resulting from delivery delays. Such delays do not constitute grounds for cancellation of the purchase agreement or claims for compensation.

Shipment Holds & Delayed Dispatch

If your property is not ready to receive your furniture, you may request that your shipment be placed on hold.

Storage is provided free of charge for up to two (2) months. Requests to place an order on hold must be submitted within 24 hours of purchase. Orders will proceed as scheduled if no request is received during this period, and amendments made afterward may incur additional charges.

Orders stored beyond two months will be subject to a monthly storage fee equal to 5% of the product value.

Delivery Delays

From time to time, deliveries may need to be rescheduled due to circumstances beyond our control. While we do our best to provide accurate estimates, exact delivery dates and times cannot be guaranteed.

Foundry Living Co. accepts no liability for losses, inconvenience, or damages arising from delivery delays.

Authority to Leave (ATL)

Customers may authorize a shipment to be left unattended by notifying us before the order is dispatched.

By providing Authority to Leave instructions, you confirm that a safe and secure location is available for the delivery. Once the goods have been delivered according to your instructions, Foundry Living Co. cannot accept responsibility for theft, loss, or damage occurring afterward.

Additional Delivery Charges

Changes to Scheduled Deliveries

Requests to alter a confirmed delivery date must be submitted at least three (3) business days before the scheduled delivery. Changes requested after this period may attract additional delivery fees.

Property Access Requirements

Customers are responsible for ensuring purchased items can be safely moved through entrances, hallways, staircases, elevators, and other access points.

Product dimensions, including packaging measurements, are available on our website to assist with planning.

If delivery cannot be completed because access restrictions prevent successful placement of the item, the following may apply:

  • Additional delivery charges.

  • Redelivery fees for future delivery attempts.

Missed Deliveries

Our delivery partners will contact you to arrange a delivery appointment.

If no one is available during the agreed delivery window, the driver will wait for up to 15 minutes before departing. Undelivered items will be returned to our distribution facility and placed back into storage.

Our team will contact you to arrange another delivery date. Because delivery costs have already been incurred, additional fees may apply for any subsequent delivery attempts.

If inaccurate contact or delivery information has been supplied, a flat redelivery fee may also be charged.

Incorrect Delivery Address

Orders that cannot be delivered due to an incorrect address will be returned to our distribution centre. We will then arrange delivery to the correct location.

As shipping expenses have already been incurred, a redelivery charge may apply.

Proof of Delivery (POD)

The Proof of Delivery document confirms both receipt and condition of your order.

Before signing, please:

  • Inspect all cartons and packaging for visible damage.

  • Verify that all delivered items match those listed on the delivery paperwork.

  • Inform the driver immediately if any package appears significantly damaged.

  • Photograph any visible damage to products, packaging, or property.

  • Record all concerns directly on the Proof of Delivery document.

If damage is noted, ensure the driver acknowledges your comments by signing or initialling next to the recorded observations.

Please retain all packaging materials until the matter has been resolved.

Delivery Restrictions

Foundry Living Co. reserves the right to decline delivery to locations that present a high risk of loss, damage, or restricted access for standard delivery services.

In such circumstances, customers may arrange their own transport provider. Any loss, damage, or insurance requirements associated with third-party transportation will remain the customer's responsibility.

Please note that we do not deliver to PO Boxes or Parcel Lockers. Due to the size and nature of our products, deliveries are completed by courier or specialist furniture transport providers and generally require a signature upon receipt.