Help Center

We proudly deliver our furniture worldwide. If your location is not available during checkout, please contact our customer support team and we will do our best to arrange a delivery solution for you.
For delivery enquiries, please email us at help@foundrylivingco.com .

Estimated delivery time is typically 30–35 business days, excluding production and manufacturing time. Delivery timeframes may vary depending on your location, product availability, and customs processing for international orders.
If there are any unforeseen delays after your order has been placed, our team will contact you as soon as possible with an update on your shipment.

Yes. All orders include complimentary shipping protection at no additional cost. This coverage helps protect your purchase against loss or damage during transit, providing added peace of mind from dispatch through to delivery.
If you experience any issues with your shipment, please contact our customer support team and we will work with you to resolve the matter as quickly as possible.

No, we do not operate a showroom. Instead, we work directly with our factory and deliver straight from the factory to your door.
By eliminating traditional retail overheads and showroom costs, we are able to offer our customers worldwide exceptional quality furniture at the best possible value—without compromising on craftsmanship, materials, or design.

We accept a range of secure payment methods for your convenience, including:
Visa
Mastercard
American Express
PayPal
Afterpay
Google Pay

All payments are processed securely through trusted payment providers to ensure a safe and seamless checkout experience.

Yes. We offer flexible instalment payment options through PayPal and Afterpay, allowing you to spread the cost of your purchase over time.
Available payment plans and eligibility are determined by the respective provider and will be displayed during checkout.

We proudly deliver our furniture worldwide. If your location is not available during checkout, please contact our customer support team and we will do our best to arrange a delivery solution for you.
For delivery enquiries, please email us at help@foundrylivingco.com .

Yes. Most of our products arrive fully assembled or require only minimal assembly, depending on the item. Any assembly requirements will be clearly stated on the product page.
Our goal is to make the delivery experience as seamless as possible, so you can enjoy your new furniture with minimal effort upon arrival.

We proudly offer free worldwide shipping on all orders.
By delivering directly from our factory, we eliminate many of the traditional costs associated with warehousing and retail distribution. This streamlined approach allows us to provide our customers around the world with exceptional furniture and complimentary shipping, without compromising on quality or service.

Yes, absolutely. If you need to update your contact details after placing an order, please contact our customer support team as soon as possible.
To avoid any potential rescheduling fees or delivery disruptions, we kindly ask that any changes be submitted at least 3 business days before your scheduled delivery date.

Yes. While we generally dispatch orders as soon as they are ready to ship, we understand that you may need delivery on a later date.
If you would like us to hold your order, simply leave a note in the Special Request section during checkout. If you have already placed your order, please contact us within 24 hours of receiving the "Your Foundry Living Co. order is getting ready to ship!" email.
We are pleased to offer up to 1 month of complimentary storage from the estimated delivery date, provided the shipment has not yet been processed. We will do our best to accommodate your preferred delivery timeframe and special arrangements.

Once your order has been dispatched and left our warehouse, we are unable to make any changes, including updates to delivery details or order modifications.
If you require assistance with your delivery, please contact our support team as soon as possible and we will do our best to help where possible.

You can unsubscribe from our mailing list at any time by clicking the “Unsubscribe” link at the bottom of any marketing email we send you. Alternatively, you may contact our customer support team at help@foundrylivingco.com , and we will promptly remove you from our mailing list.

We love hearing your feedback. Once you have received your order, you may leave a product review by visiting the relevant product page on our website and submitting your review in the review section.
Alternatively, you can leave a review via email using the review link sent to you after delivery. If you need any assistance locating your review link, please contact our customer support team at help@foundrylivingco.com , and we’ll be happy to help.

Of course. You may request a return within 30 days of receiving your item.
Please note that return shipping costs are the responsibility of the customer when the product is not faulty and is in perfect working condition.
If your item arrives damaged or faulty, please contact our customer support team immediately at help@foundrylivingco.com , and we will assist you in resolving the issue.

Yes. We provide a 5-year warranty on our products from the date of delivery.
This warranty covers manufacturing defects and ensures your purchase is protected against faults in materials or workmanship under normal residential use.
For full details on coverage, exclusions, and how to make a claim, please visit our Warranty page.
If you need assistance, you can also contact our customer support team at help@foundrylivingco.com , and we’ll be happy to help.

Please contact us with clear photos (or videos, where appropriate) showing the defect or damage, along with a detailed description of the issue.
Our team will respond within 2 business days to guide you through the next steps and work with you to find a suitable resolution, no matter how minor the issue may be.

Our products are designed in-house and manufactured in our dedicated facility in Foshan, China.
At Foundry Living Co., we are continuously investing in factory upgrades and operational improvements to ensure consistent product quality, responsible manufacturing practices, and full compliance with all relevant local regulations.

Yes. Our products are UK and US fire safety certified, meeting the relevant standards for flammability and material safety in these regions.
We are committed to ensuring our furniture complies with applicable safety regulations, giving you confidence in both quality and safety across our collections.

Our standard production time is 8 business days, which includes thorough quality assurance checks before dispatch.
This ensures every piece meets our standards for craftsmanship, durability, and finish prior to shipment.